With over 13 years experience in the industry, Emily is a graduate of the Fila Academy and holds her barbering license, as well as over 10 years serving in salon management. She loves the fast-paced energy Define brings, as she is always moving and accomplishes so much during the day for both her fellow teammates and Define’s clientele. Emily manages all day-to-day operations, inventory, and elevated guest needs on a daily basis. Outside of the salon, Emily loves spending time with her 3 adorable little ones and family, pool and beach days, and brunching with friends.
Director of Human Resources & Support Team Lead Trainer
Megan brings over 3 years of experience and hold a Bachelor of Arts in Sociology from UMBC. Megan began her career at Define as a concierge and then shampoo support associate, then advancing to Define’s human resources and support training director. Megan’s love for guest care and her team make her an effective and compassionate communicator and team member. Outside of Define, Megan loves to spend her free time with friends or traveling to the Midwest to visit family.
Rebecca carries over 15 years of experience in the salon and spa industry. She is a Maryland Registered Massage Therapist with specializations in Prenatal, Cupping, Hot Stone, Myofascial release, Swedish, and Deep tissue massage therapies. Rebecca brings a wealth of knowledge and experience to the concierge department and loves working with our talented and creative team of people who inspire one another to be the best possible version of themselves. When not assisting guests, Rebecca loves spending time with her family and adorable dogs, reading and baking, and traveling.
Cat began her career in the salon industry over 3 years ago at Define. She holds her bachelor’s degree in American Studies from UMBC and possesses over 10 years of customer service and administrative experience. She loves helping clients to feel welcome, comfortable, and confident in the Define team. Cat is also a certified group fitness instructor and trainer, and loves spending her down time with her family, whether it be a staycation or trip to the beach.
With over 3 years of experience in the salon industry. Hannah holds her Bachelor of Arts Degree in Psychology with a minor in History from UMBC. Hannah loves interacting with guests and seeing their smiling, happy faces after they’ve received their skin and haircare services. When not in the salon, Hannah is busy continuing her studies, being cozy with her cats, and having a fun time with friends.
Jasmine brings over 6 years of experience in the hospitality and live events industry. Jasmine is a marketing professional who has a passion for meeting new people and helping to provide what she calls the “VIP Customer Service experience”. When she’s not in the salon, Jasmine is a full-time student who loves hiking, hot yoga and lounging with her cat.
Jessica’s vast experience and knowledge in the customer service industry brings a creative and enthusiastic spirit to Define. With a Bachelor of Arts in English from Towson University and over a decade in management, financial services, and property management, Jessica additionally contributes as one of our concierge marketing specialists creating content and promotions for both the salon and spa. Jessica loves being able to focus on the customer experience in an environment that fosters self-expression. If she’s not hard at work in the salon, she’s probably cooking or playing video games.
Mallory brings over 10 years of experience to the concierge position at Define. Mallory attended Reinhardt College studying Business and received her Cosmetology License through the Aveda Institute in Atlanta. As a licensed cosmetologist, former stylist and concierge, she possesses a versatile skill set that allows her to integrate her knowledge of the industry into providing the best guest experience possible. Mallory also serves as one of our concierge marketing specialists for both salon and spa events and news. When not connecting with guests, Mallory enjoys hiking, cooking and accumulating more plants for her home.
Faye has been working in the salon industry for 4 years and is currently studying for her college degree. As a support associate, she enjoys getting to help the artistic and esthetic teams move smoothly throughout our fast-paced environment. Faye loves making guests look and feel amazing in her care. In her free time, she enjoys working out and hanging with her family and pups. Faye is bilingual in both English and Spanish.
Kathleen brings over 8 years of retail and customer service experience to her role as a step-up associate, while coincidingly attending Aspen Beauty Academy for cosmetology. Kathleen has always had a passion for hair and the beauty industry, and her favorite thing about her role is making connections with guests. In her down time, she enjoys hanging with her 2 dogs, hiking, and traveling with family.
Mary has been in the salon industry for almost 2 years and graduated from The Temple: A Paul Mitchell Partner School. She is an artist associate completing her advanced training program at Define. Mary says that gaining the trust of our clients is an amazing feeling, and making people feel confident and beautiful is a beautiful thing too! When Mary is not working her magic behind the bowl, she stays busy and active with her family and 3 little ones.
Mia is a graduate of Salisbury University with a degree in Business Management and currently attends The Temple Annapolis, A Paul Mitchell Partner School. She loves the family atmosphere at Define and building relationships with guests. In her role as a step-up associate, she enjoys applying the theory learned in school to real life salon practice and has a passion for up styling. In her free time, she enjoys shopping, go off roading and attending concerts, especially in the summer.
Molly is an integral member of our support team and holds a degree in Communications from Salisbury University which she applies daily to her role as a step-up associate. Molly attends the Paul Mitchell School in Jessup where she is studying cosmetology in addition to her time at Define. Molly loves braiding and up styling and is excited to apply her learning to her in-salon experiences. When not behind the bowl, she enjoys trips to the beach and spending time with friends and family.
Our purpose leads to our passion: a customized experience and result that works for each and every guest.