For New Guests

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Welcome to Define Hair & Skin!

We’re so glad you found us! Our team is a family and now you are part of it. From the moment you contact us, our service providers and concierge team work together to give you the best experience possible and create your perfect look. Our highly educated stylists and spa professionals go through extensive training at the start of their Define career and value continuing education, so you are guaranteed skill, compassion, and care with each service you receive. At Define, our purpose leads to our passion: a customized experience and product that works for each guest. Are you ready to #getdefined?

1.

SCHEDULE AN APPOINTMENT

If you are ready to elevate your salon and spa experience and you think we’d be a perfect match for you, contact us at 410-696-1400 or email us at contact@defineofficial.com.

Prefer to take the independent route? You can book your appointment with us online, 24/7. Book Now to get started. We can’t wait to see you!

2.

LITTLE THINGS TO KNOW ABOUT YOUR VISIT

We start by listening.
All new guests start with a complimentary 15-minute consultation at the beginning of their first appointment to discuss service options, ideas, and pricing. If you are a new guest and are scheduled for color in addition to the in-salon consult, your stylist will reach out to you prior to your appointment to introduce themselves. Transparency is something we strongly live by here at Define Hair & Skin. We provide each guest their “cost before create” which breaks down the entire cost of the services that will need to be done in order to achieve the look you are going for. We will then discuss the cost and total with you before we create your look.

We pride ourselves in our education.
Our tiered level pricing structure varies depending on a stylist’s demand, continued advanced education, and level advancements. To learn more about our level system, click here.

We care what you think.
To ensure our level of service is to your satisfaction, we send out a feedback survey after each appointment. Please be honest–what you have to say is important and will help us make our team even stronger.

We aim for perfection.
If you aren’t immediately satisfied, please don’t hesitate to reach out to us or your stylist/spa provider. We never want you to have a less-than-perfect experience. However, If you are not satisfied with the quality of any service please notify us within 2 weeks and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our team’s top priority is 100% happy, defined guests and to ensure your satisfaction with your service results.

We have the best rewards. No seriously the best.
We want you to be part of our tribe from the start so we reward you with generous points for rebooking, trying new services, referring friends and family, and shopping small. You can redeem the points all year long for all your favorite things. And the best part – a little sweet treat if waiting for you upon your arrival because who can say no to chocolate?

3.

THE EXTRA STUFF

All new guest appointments come with an extra 15 minutes because we want you to be able to consult with your stylist or spa provider about your wants, needs, and goals!

Gratuities are accepted via Credit Card or Cash.

For any spa services, please make sure you are arriving 10 minutes prior to your appointment time to get changed and settled in.

We require a credit card on file for ALL appointment bookings.
We accept cash, all major credit cards, debit cards and Apple Pay. Sorry, no checks.

4.

CANCELLATION POLICY

We strive to provide our guests with the highest quality service and therefore must protect the time of our service providers and respect other guests’ scheduled appointment times. If you are needing to cancel or reschedule your appointment, please do so 24hrs before your scheduled time to avoid any cancellation fees. Our cancellation policy can be found here.