Welcome to Your First Visit – Are You Ready to Get Defined?
Posted 7 months ago on - Salon
Trying a new stylist, esthetician or massage therapist can be exciting yet sometimes intimidating. At Define Hair & Skin, our goal is to provide an elevated guest experience from start to finish. We want you to feel instantly welcome and comfortable from the first phone call to your arrival. Here’s what you can expect on your first visit to Define Hair & Skin.
Where We Are & What To Do
Our location is nestled conveniently off of Rt. 40, close to all major highways as we welcome guests from all surrounding areas. Our top salon in Ellicott City offers a gorgeous, 5,000 square foot salon space, adjacent full-service spa, and boutique loft suite to match how on top of the world you will feel during and after your visit. Once you enter, you will have the option to turn right to our spa area or turn left into our salon. Our professional and friendly concierge team will greet you upon arrival with a small welcome gift & sweet treat and other fun goodies explaining our services and rewards program.
Settling in for your Salon Appointment
As a salon guest, you’ll be given a brief tour to familiarize you with the space and, if weather appropriate, we’ll hang your jacket for you and escort you to our seating area. A complimentary beverage and snack bar are available to take advantage of during your visit. Your scheduled stylist (we call them artists) will meet with you and consult about your hair goals, expectations, and anticipated maintenance routine. If receiving a hair color or lightening service, you and your artist will discuss steps and pricing before diving into your transformation which is our method of “Cost before Create.” We believe no one should have surprise charges at checkout and we want your hair journey to be one you and your stylist create together. Enjoy comfortable styling stations, color application areas, and cozy couches as you settle in. All services are accompanied by haircare recommendations for optimal benefits and the best results at home.
If your steps lead you to the right through our door into the tranquil spa area, a concierge team member will welcome you just the same. We ask guests to arrive at least 10-15 minutes before their scheduled spa service to prepare and enjoy some relaxation time. Guests who are booked for facial, massage or spray tan appointments will be shown to the locker area where personal belongings can be securely stored and clothes exchanged for a comfy spa robe, wrap and slippers. As you await your practitioner in our peaceful lounge area, please enjoy a cozy, warm neck wrap and some of our delicious teas or snacks. We ask you to complete one of our intake forms so that we can provide you with the best possible outcome. We believe relaxation and communication are equally important during your service, so please let your provider know of any preferences and feel free to share your feedback. Once your service concludes, you will be accompanied back to the lounge or locker area to change or relax. Skincare or body care recommendations will be provided by our knowledgeable practitioners at checkout to help continue your results at home until your next visit.
It’s Time to Get Defined
We are excited to welcome you into our award winning salon and spa and help make your hair, skin and/or massage dreams a reality. If you aren’t currently scheduled with us, contact us by phone at 410-696-1400 or visit us online 24/7 using our easy online booking system. As a thank you for visiting & for more first time guest information, click here for a special discounted offer just for you!